Privacy Policy

Last updated: August 2026

Apex Trailer Skips Pty Ltd ("Apex", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, make an enquiry, request a quote or book one of our services and how that information may be used.

1. Information We Collect

Depending on how you interact with Apex, we may collect information including:

your name
phone number
email address
service, delivery or collection address
suburb and postcode
booking dates and service selections
information about the rubbish or waste you require removed
photographs you upload or send to us
access and deliver instructions
communications between you and Apex
quote, invoice and payment information
other information you voluntarily provide when contacting ot booking with us

Our website may also collect basic technical information, such as your device, browser and IP address.

2. How We Collect Information

We may collect information when you:

contact us through our website
request a quote
make a booking
send us photographs
contact us by phone, email, text or social media
make a payment
communicate with us about our service

3. How We Use Your Information

We may use your information to:

provide quotes
manage bookings
deliver and collect trailer skips
provide rubbish removal and tip run services
contact you about your booking
process payments and invoices
respond to enquiries
keep business records
improve our services
comply with legal requirements

We do not sell your personal information.

4. Photographs

You may send us photographs to help us access your rubbish, access requirements and the service you need.

Please avoid including people, indentification documents or other unnecessary personal information in photographs.

We may use photographs you send us for advertising on social media. We do not include any identifying images.

5. Website and Payments

Our website is hosted by Wix. Information submitted through the website may be processed or stored by Wix or other service providers we use.

Payments may be processed by Wix Payments or another payment provider. Apex Trailer Skips does not intentionally store complete credit or debit card details.

6. Sharing Your Information

We may share your information where necessary to:

provide our services
process payments
operate our website and business systems
obtain professional advice
comply with legal requirements

We do not sell customer information or customer lists.

7. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

However, no online system can be guaranteed to be completely secure.

8. Cookies

Our website may use cookies or similar technologies to help the website work properly and understand how visitors use it.

9. Marketing

We may contact you about our services where permitted.

You can ask us to stop sending marketing messages at any time. Messages about an exisiting quote, booking or service will still be sent when necessary.

10. Access and Correction

You can contact us if you would like to access or correct the personal information we hold about you.

11. Changes To This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.